Hi,
Long story short....
I bought a brand new S5 from Vodafone December 2014 with the intention to unlock it to use on three, Anyway it took 2 months to unlock it through Vodafone UK. If that wasn't enough...
The phone in question a few weeks ago started acting up where it would occasionally turn itself off then re-boot back up again like nothing happened.... Well now it won't come on at all and if by some miracle you do get it to come on it freezes straight away and it will then usual power down its self and then go into a kinda boot loop where it will load up to the black screen with the Samsung logo then a line across the screen appears for a split second the then it repeats this step continuously unless you remove the battery....
So naturally seen as the device was only 4 months old at the time I contacted Samsung directly (after the farce I had with Vodafone last time round) anyway they sent me a box and a label so off the phone went and a few days later I got an email...... Well I was gobsmacked at the cheek of what they said! Here's a copy/past of the email below.
"Hello *****.
We’re contacting you from the Samsung repair centre.
Thank you for sending your Samsung SM-G900F to us for repair. We have received it successfully and our engineers have carried out a thorough examination.
We have located an issue on your device and this is not covered under the manufacturer’s warranty.
Our engineers have found that your KNOX warranty shows your device has been rooted and are therefore unable to further assess any faults you were experiencing.
Please see attached a picture of the issue.
This is considered too severe for us to proceed, and classes your product as Beyond Economical Repair. (BER)
We are sorry for any inconvenience this causes you *****.
We’ll now return your device back to you unrepaired and it will reach your registered return address within the next 3 working days via our courier, DPD.
Thank you for your time today."
....... Well I didn't know what to make of this email to begin with as I had never rooted this device, I would never do anything to a device that is still under warranty. I pleaded my argument with them and they weren't having any of it. So my 2 options where either pay £174 to have it fixed or have it returned unfixed...so I took the latter option.
Then I took the phone to a Vodafone store after this and they sent it away, Basically a week later I had the same outcome.
So I contacted Trading Standards and 3 weeks later nothing is happening, I'm having to do all the leg work to prove my innocence, I'm not prepared to go to court over something like this........so I'm either going to sell the phone as it is or try with help from you guys to get it fixed hopefully.
(I I know I said long story short, sorry)
Any help or advice would be much appreciated.
:confused:
Long story short....
I bought a brand new S5 from Vodafone December 2014 with the intention to unlock it to use on three, Anyway it took 2 months to unlock it through Vodafone UK. If that wasn't enough...
The phone in question a few weeks ago started acting up where it would occasionally turn itself off then re-boot back up again like nothing happened.... Well now it won't come on at all and if by some miracle you do get it to come on it freezes straight away and it will then usual power down its self and then go into a kinda boot loop where it will load up to the black screen with the Samsung logo then a line across the screen appears for a split second the then it repeats this step continuously unless you remove the battery....
So naturally seen as the device was only 4 months old at the time I contacted Samsung directly (after the farce I had with Vodafone last time round) anyway they sent me a box and a label so off the phone went and a few days later I got an email...... Well I was gobsmacked at the cheek of what they said! Here's a copy/past of the email below.
"Hello *****.
We’re contacting you from the Samsung repair centre.
Thank you for sending your Samsung SM-G900F to us for repair. We have received it successfully and our engineers have carried out a thorough examination.
We have located an issue on your device and this is not covered under the manufacturer’s warranty.
Our engineers have found that your KNOX warranty shows your device has been rooted and are therefore unable to further assess any faults you were experiencing.
Please see attached a picture of the issue.
This is considered too severe for us to proceed, and classes your product as Beyond Economical Repair. (BER)
We are sorry for any inconvenience this causes you *****.
We’ll now return your device back to you unrepaired and it will reach your registered return address within the next 3 working days via our courier, DPD.
Thank you for your time today."
....... Well I didn't know what to make of this email to begin with as I had never rooted this device, I would never do anything to a device that is still under warranty. I pleaded my argument with them and they weren't having any of it. So my 2 options where either pay £174 to have it fixed or have it returned unfixed...so I took the latter option.
Then I took the phone to a Vodafone store after this and they sent it away, Basically a week later I had the same outcome.
So I contacted Trading Standards and 3 weeks later nothing is happening, I'm having to do all the leg work to prove my innocence, I'm not prepared to go to court over something like this........so I'm either going to sell the phone as it is or try with help from you guys to get it fixed hopefully.
(I I know I said long story short, sorry)
Any help or advice would be much appreciated.
:confused:
A negligent driver is one who carelessly causes harm, whereas a reckless driver is one who does something he or she knows can cause harm.
RépondreSupprimerFor the automobile driver, the simple fact of following road rules, such as the three second rule,
knowing where vehicles are at all times on the road, and
driving defensively, will all help to protect the safety of the motorcyclist on the road.
The best lawyer will be able to give you examples of past cases that have been won; cases
that involved individuals with similar injuries to your own.